Terms of Service

1. Acceptance of these terms

By using this website, requesting a quote, or engaging Sameerlily Pty Ltd to provide services, you agree to be bound by these terms of service. If you accept a quote or engagement summary on behalf of a company, partnership or other entity, you confirm that you are properly authorised to bind that entity.

If any part of a signed engagement letter or written scope document conflicts with these terms, that document prevails for the particular engagement to which it applies.

2. Who we are

Sameerlily Pty Ltd is an Australian company providing professional business and consulting services from Melbourne VIC. Our ABN appears on every quote, tax invoice and written confirmation we issue. Throughout these terms, “Sameerlily”, “we”, “us” and “our” refer to Sameerlily Pty Ltd, and “you” and “your” refer to the client engaging us.

3. Our services

We provide professional business and consulting services, which may include business planning, operational and process reviews, market and competitor research, documentation and reporting support, and general advisory work. The services described on our services page are indicative only.

The specific services, deliverables, timeframes and fees that apply to your engagement are set out in the written quote or engagement summary we provide to you before work begins.

4. Quotes and engagement

• Quotes are provided in writing, including by email, and are valid for 14 days from the date of the quote unless the quote states otherwise.
• A binding engagement is formed when you accept a quote or engagement summary in writing.
• Work outside the agreed scope is treated as a variation. We will not begin varied work until the variation has been confirmed in writing, including any adjustment to fees or timeframes.
• Estimated commencement and delivery dates are indicative only. We will keep you informed in good faith if timing changes for any reason.

5. Fees, GST and payment

• All fees are quoted in Australian dollars and are exclusive of GST unless the quote states otherwise. Where GST applies, it is added to our invoices in accordance with Australian tax law.
• Unless a quote states otherwise, invoices are payable within 14 days of the date of the invoice using the payment method shown on the invoice.
• Pre-approved out-of-pocket expenses (disbursements) are billed at cost.
• If an invoice remains unpaid after a written reminder, we may suspend work under the relevant engagement until the account is settled.

6. Your responsibilities

• Provide accurate, complete and current information reasonably required for us to perform the services.
• Ensure that you have the right to share any documents, data or materials you provide to us.
• Respond to requests for feedback, approvals and decisions within a reasonable time.
• Let us know as soon as practicable if the purpose or scope of the engagement changes.

Advice and deliverables are prepared on the basis of the information and materials you provide. We are not responsible for outcomes arising from inaccurate, incomplete or misleading information supplied by you or on your behalf.

7. Consumer guarantees under Australian law

Where the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) applies to services we supply to you, our services come with guarantees that cannot be excluded under that law, including that:

• the services will be provided with due care and skill;
• the services will be reasonably fit for any purpose you have made known to us; and
• the services will be supplied within a reasonable time.

Nothing in these terms excludes, restricts or modifies any of those guarantees or any other rights you have that cannot lawfully be excluded. If the services do not comply with a consumer guarantee that applies, you may be entitled to a remedy under the Australian Consumer Law, which may include the resupply of the services or a refund.

8. Limitation of liability

To the extent permitted by law, and except as set out in section 7 above:

• our liability arising out of or in connection with the services is limited, at our option, to supplying the relevant services again or paying the cost of having them supplied again; and
• we are not liable for indirect or consequential loss, loss of profit, loss of revenue or loss of data, however caused.

These limitations do not apply to liability that cannot lawfully be limited or excluded, including liability under consumer guarantees that cannot be excluded under the Australian Consumer Law.

9. Intellectual property

We retain all rights in our templates, methods, frameworks and other materials that existed before an engagement (our pre-existing materials). Subject to full payment of the relevant invoices, you are granted a perpetual, non-exclusive licence to use the final deliverables we prepare for you for your internal business purposes.

Third-party materials included in any deliverable remain subject to their own licence terms. You must not present our methodologies or frameworks as your own, or resell them without our prior written consent.

10. Confidentiality

Each party must keep the other party’s confidential information secure and use it only for the purposes of the engagement. These obligations continue after the engagement ends, except where disclosure is required by law or the information becomes public through no breach of these terms.

11. Privacy

We collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. That policy explains the kinds of information we hold, how we handle it, and how you can contact us about privacy matters.

12. Suspension and termination

Either party may end an engagement by giving at least 7 days’ written notice. You remain liable for fees for work performed, and approved disbursements incurred, up to the date of termination.

We may suspend performance of an engagement if an invoice is overdue, if we are waiting on information or approvals from you, or if suspension is required by law. On termination, we will provide any deliverables substantially completed to the date of termination, subject to payment of all amounts then due.

13. Third-party links and tools

Our website may contain links to third-party websites or refer to third-party tools and platforms. These are provided for convenience only and do not imply endorsement. We are not responsible for the content, availability or practices of third-party websites or services.

14. Changes to these terms

We may update these terms of service from time to time. The current version published on this page applies to quotes accepted and engagements formed after the date of publication. Engagements already in progress continue under the version of these terms that applied when the engagement began.

15. Governing law and dispute resolution

These terms are governed by the laws of Victoria, Australia, and the applicable laws of the Commonwealth of Australia. Before commencing any proceedings, the parties agree to attempt in good faith to resolve any dispute by direct discussion. Subject to any rights that cannot be excluded, the parties submit to the jurisdiction of the courts of Victoria.

16. How to contact us

If you have questions about these terms, or would like a copy of our current terms in another format, please email ceo@sameerlilyau.space. We aim to acknowledge enquiries within two business days.

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