Privacy Policy

This Privacy Policy explains how Sameerlily Pty Ltd collects, holds, uses and discloses personal information, and how you can contact us about privacy matters.

Last updated: 1 July 2025

1. About this policy

Sameerlily Pty Ltd (ABN ) ("we", "us" or "our") is a professional business and consulting services company based in Melbourne VIC, Australia. We respect the privacy of our clients, prospective clients, suppliers and website visitors, and we are bound by the Privacy Act 1988 (Cth) (the Privacy Act), including the thirteen Australian Privacy Principles (the APPs).

This policy applies to personal information collected through our website at https://sameerlilyau.space, by email, and in the course of providing our professional business and consulting services. It should be read together with our Terms of Service.

2. The personal information we collect

The types of personal information we commonly collect include:

• identity and contact details, such as your name, email address, job title and business name;
• the content of enquiries submitted through our contact page or sent to us by email;
• information you provide when requesting a quotation through our quote request form, such as project requirements, timelines and budget ranges;
• administrative and billing information where we are engaged to provide services, including purchase orders and payment records;
• website usage information, such as pages viewed, referring pages, browser type and approximate location, collected through cookies and analytics tools; and
• records of our communications with you, so we can maintain an accurate history of each engagement.

We do not ordinarily collect sensitive information (such as health information, or information about racial or ethnic origin, political opinions, religious beliefs or sexual orientation). We will only collect sensitive information where it is reasonably necessary for one or more of our functions or activities, and where you have consented or the collection is required or authorised by or under an Australian law or a court or tribunal order.

3. How we collect personal information

We collect personal information directly from you wherever practicable — for example, when you complete a form on this website, send us an email, or engage us to provide services. We may also collect information indirectly, including from analytics tools, from publicly available sources such as business registers and professional profiles, and from referrals where you have asked a colleague or adviser to contact us on your behalf.

You are generally free to choose whether or not to provide personal information. If you choose not to provide information that is necessary for us to respond to an enquiry or prepare a quotation, we may be unable to assist.

4. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information so that we can:

• respond to enquiries and provide information about our professional business and consulting services;
• prepare quotations and scope proposed engagements;
• deliver the services our clients engage us to provide and manage the ongoing relationship;
• issue invoices, process payments and maintain accurate business and financial records;
• meet our legal, tax and regulatory obligations in Australia;
• protect the security and integrity of our website and information systems; and
• improve the content, structure and performance of this website.

We will not use or disclose personal information for direct marketing unless you would reasonably expect us to do so, we have obtained your consent where required by the APPs, and you are given a simple way to opt out. You may opt out of marketing communications at any time by emailing us at the address in section 14.

5. Disclosure of personal information

We do not sell, rent or trade personal information. We may disclose personal information to third parties where reasonably necessary for the purposes described in this policy, including:

• service providers who host our website, provide email and cloud storage, or support our accounting and administrative functions;
• professional advisers, such as auditors, accountants and lawyers, engaged by us from time to time;
• payment and billing operators, to the extent necessary to process transactions; and
• government agencies, regulators, courts or tribunals, where we are required or authorised by law to disclose the information.

6. Overseas disclosure

Some of the service providers we use may store or process personal information outside Australia, including in countries where cloud infrastructure is commonly located. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles that information consistently with the APPs and this policy. If you have concerns about overseas disclosure, please contact us before providing your personal information.

7. Cookies and website analytics

When you visit this website, we may use cookies and similar technologies to remember your preferences, understand how the website is used and improve its performance. Cookies are small files stored on your device. Most browsers allow you to refuse cookies or delete them through the settings menu; refusing cookies may affect some features of the website. Analytics information is reported to us in aggregate and is not used to identify individual visitors.

8. Security of personal information

We take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. Measures include limiting access to people who need it to perform their duties, storing records on systems with appropriate technical safeguards, and transmitting information over encrypted connections where available.

No method of transmission or storage is completely secure. If we become aware of an eligible data breach affecting personal information we hold, we will assess the breach and comply with our obligations under the Notifiable Data Breaches scheme in the Privacy Act, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

9. Retention of personal information

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by Australian law. For example, financial and transactional records relating to client engagements are generally retained for at least seven years in accordance with Commonwealth record-keeping requirements. When personal information is no longer required, we take reasonable steps to destroy it or ensure it is de-identified.

10. Access to and correction of personal information

You may request access to the personal information we hold about you, and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email us using the contact details in section 14. We will respond within a reasonable period, and there is no charge for making a request. In limited circumstances we may decline a request where permitted by the APPs; if so, we will explain our reasons and, where relevant, note the requested correction on the record.

11. Government identifiers

We do not adopt, use or disclose government-related identifiers (such as tax file numbers) as our own identifiers for individuals, except where permitted by the APPs or required by an Australian law.

12. Complaints and privacy enquiries

If you have a question about this policy, or you believe we have breached the APPs or the Privacy Act, please contact us by email with the subject line "Privacy enquiry". We will acknowledge your complaint promptly and aim to provide a substantive response within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page, together with the date of the most recent update.

14. How to contact us

Privacy matters are handled by the principal of Sameerlily Pty Ltd. The quickest and preferred way to reach us is by email:

Email: ceo@sameerlilyau.space

You can also send a written enquiry through our contact page, or request a quotation through our quote request form. We are based in Melbourne VIC and provide professional business and consulting services to clients across Australia. Correspondence can be addressed to Sameerlily Pty Ltd, Melbourne VIC, Australia.